5 Questions to Ask When Choosing a Long-Term Care Facility

May 21, 2025

Choosing a long-term care facility for yourself or a loved one is one of the most important decisions you can make. Beyond basic safety and cleanliness, the right facility should support a person’s independence, dignity, and overall quality of life. To help you make an informed choice, here are five essential questions to ask, along with key follow-ups that can give you a deeper sense of what daily life will be like at the facility.


1. How does the facility support independence and person-centered care?

Person-centered care means that residents are active participants in their care and daily routines. Ask:


  • Can residents choose when to wake up and go to bed?
  • Are meals and activities tailored to individual preferences?
  • Is there flexibility for “early birds” and “night owls”?


Look for signs that staff respect residents’ individuality—such as accommodating dietary preferences and encouraging participation in meaningful activities.


2. What medical and rehabilitation services are available on-site?

Quality care goes beyond assistance with daily activities. Ask about:


  • Access to hospice care and pain management
  • Availability of wound care and ostomy specialists
  • In-house physical, occupational, speech, and mental health therapies
  • Staffing levels—how many nurses and aides are on duty at different times of day?


These services can have a major impact on recovery, mobility, and comfort.


3. What is the atmosphere like during meals and activities?

Daily life should be engaging and social. Ask to observe a meal or an activity session. Consider:


  • Are residents out of their rooms and interacting with others?
  • Do meals look appetizing and meet special dietary needs?
  • Is assistance with eating provided promptly and respectfully?


Also ask about field trips, volunteer involvement, and whether there is an active activities room or calendar of events.


4. What do current residents and families say about their experience?

Talking to those already living in or visiting the facility can give you valuable insight. Ask residents:


  • Do staff respond quickly when you call for help?
  • Do you enjoy your meals and feel your privacy is respected?
  • Are you involved in decisions about your care?


Ask families:

  • Are you promptly notified of any accidents or health changes?
  • Do you feel comfortable raising concerns?
  • Is there a Family Council and does the facility listen to it?


5. How transparent and responsive is the administration?

A responsive leadership team is key to resolving issues and maintaining quality. When meeting with the Administrator or Director of Nursing, ask:


  • How do you handle complaints?
  • How are staff trained and how long do they typically stay?
  • What’s your policy on resident rights, such as refusing treatment?


You can also ask to review the admission contract, learn about costs and refund policies, and understand how care decisions are made if the resident is unable to speak for themselves.


Want more questions to ask?

Visit our full guide: Is This the Nursing Home to Choose?



It includes detailed sections on services, nursing care, residents' rights, and conversations to have with administrators, staff, and families.


At Kansas Advocates for Better Care, we believe everyone deserves compassionate, dignified, and person-centered long-term care. Asking the right questions is the first step to getting it.


A nursing home room with two hospital beds and a wheelchair
By Libby Hastings May 31, 2026
Kansas has announced that it is exiting the Money Follows the Person (MFP) program, citing a drastic reduction in and possible elimination of federal funding. According to the Kansas Department for Aging and Disability Services (KDADS), the state had planned to reinstate the program on July 1 after several years of inactivity. Instead, Kansas is now withdrawing from the program altogether. For many Kansans, this decision represents a significant missed opportunity. The MFP program was created to help states rebalance their long-term services and supports systems by making it easier for people to move from institutional settings, such as nursing facilities, back into homes and communities. The program provided funding for critical transition expenses, including home modifications, furniture, bedding, kitchen supplies, and other necessities that help make community living possible. At its core, MFP recognized a simple truth: most people want to live in their own homes and communities, not institutions. Research consistently shows that older adults overwhelmingly prefer to age in place. In an AARP survey, 75 percent of older adults reported wanting to remain in their homes as they age. Yet many feel they will eventually have no choice but to move into a facility because the supports needed to remain at home are unavailable or unaffordable. Programs like MFP help bridge that gap. When people remain in nursing facilities despite being able to live safely in the community, there are consequences, not only for the individual, but for the state as a whole. First, individuals lose autonomy and control over their daily lives. Living in the community allows people to decide when they wake up, what they eat, who they spend time with, and how they participate in their neighborhoods. These choices may seem small, but they are fundamental to dignity and quality of life. Second, unnecessary institutionalization can contribute to social isolation. People living in their own homes can remain connected to friends, family, faith communities, volunteer opportunities, and local activities. Community integration promotes both physical and emotional well-being. Third, keeping people in nursing facilities when they could thrive in the community often comes at a higher cost to the Medicaid system. Home and community-based services are frequently less expensive than institutional care while also aligning with what most people prefer. Helping individuals remain in the least restrictive setting can benefit both taxpayers and the people receiving services. Finally, programs like MFP help remove barriers that prevent people from exercising their right to choose where they receive care. Transitioning from a nursing facility to the community is often not as simple as opening the front door and leaving. Many individuals need assistance securing housing, obtaining household items, modifying their homes for accessibility, or coordinating services. Without dedicated funding and support, these barriers can become insurmountable. Kansas has made progress over the years in expanding home and community-based services, but significant challenges remain. Housing shortages, workforce shortages among direct care workers, and waiting lists for services continue to make community living difficult for many people. The loss of Money Follows the Person means one fewer tool available to help Kansans return home.
The Kansas Capitol's second-floor rotunda features various flags, murals, and statues.
By Barb Conant May 1, 2026
2026 legislative wrap-up for long-term care advocates in Kansas.